Self-Service Resolution
Support unhappy customers with our self-service tool
Expertly designed to provide fast, high-quality automated customer service
Our self-service resolution module helps you to improve customer satisfaction and reduce the pressure on your contact team. Everyone’s a winner.
How it works
AI that learns from every interaction
We take a closer look at your complaints – including common issues, the best resolutions and those that need a human touch – and start creating your personalised AI.
Once we’ve built your self-service engine, we embed it into your webshop or app and you’re good to go.
Our built-in AI starts to offer resolutions and optimise compensation as it goes, adjusting to the levels of customer satisfaction.
Bento Benefits
What self-service resolution can do for you
Top time saver
Free up your team by spending less time on customer complaints. The team at Gousto now hand over 50% of their complaints to SSR.
Easy cost-cutting
By reserving only the bigger issues for your team, you can reduce the cost of customer service.
Happier customers
Improve customer satisfaction with fast, thoughtful responses that don’t require a team member.
Clever compensation
Our AI can optimise compensation – determining exactly how much you need to offer to leave your customers feeling happy.
Explore more AI modules
Churn prediction
Spot high-risk customers.
Customer reactivation
Tempt customers back.
Recommendations
Make smarter suggestions.
Forecasting
Predict the future.
Let’s talk tech
Ready to step up your tech? Have a chat with the brilliant brains at Bento.
