Support unhappy customers with our self-service tool
Expertly designed to provide fast, high-quality automated customer service
Our self-service resolution module helps you to improve customer satisfaction and reduce the pressure on your contact team. Everyone’s a winner.
How it works
AI that learns from every interaction
We take a closer look at your complaints – including common issues, the best resolutions and those that need a human touch – and start creating your personalised AI.
Once we’ve built your self-service engine, we embed it into your webshop or app and you’re good to go.
Our built-in AI starts to offer resolutions and optimise compensation as it goes, adjusting to the levels of customer satisfaction.
What self-service resolution can do for you
Top time saver
Free up your team by spending less time on customer complaints. The team at Gousto now hand over 50% of their complaints to SSR.
By reserving only the bigger issues for your team, you can reduce the cost of customer service.
Improve customer satisfaction with fast, thoughtful responses that don’t require a team member.
Our AI can optimise compensation – determining exactly how much you need to offer to leave your customers feeling happy.
Explore more AI modules
Spot high-risk customers.
Tempt customers back.
Make smarter suggestions.
Predict the future.
Let’s talk tech
Ready to step up your tech? Have a chat with the brilliant brains at Bento.